Working on the CRM evaluation project for Anamav Postnatal Care was a valuable opportunity to apply analytical and problem-solving skills in a practical setting. I assessed multiple CRM platforms, compared features based on the clinic’s workflow needs, and contributed to identifying Zoho CRM and Go High Level as suitable solutions. This experience enhanced my understanding of automation, user access controls, and platform scalability. My employer was highly supportive throughout the project providing guidance, encouraging critical thinking, and introducing new tools for consideration. Nancy's mentorship fostered a collaborative environment that made the work engaging, educational, and directly impactful to the clinic’s growth.